Privacy Policy

Introduction
Hook Marketing, committed to protecting your privacy, adheres to the Australian Privacy Principles (APPs) set forth in the Commonwealth Privacy Act 1988 and, where applicable, the European Union General Data Protection Regulation (GDPR). This policy governs the collection, use, and disclosure of personal information provided to us.
 

Collection of Personal Information
We collect personal information that you voluntarily provide, including but not limited to your name, contact details, and business information. This may be gathered through our "Getting to Know You" questionnaire, website interactions, interviews, and other communications.
 

Use and Disclosure of Information
Your personal information is used to:
 

• Deliver and improve our services

• Process payments and fulfill contractual obligations

• Respond to inquiries and manage complaints

• Conduct marketing and promotional activities

• Comply with legal requirements
   

We may disclose your information to our clients, suppliers, service providers, and legal advisors as necessary for these purposes. We will not disclose your information for third-party marketing purposes without your consent.
 

Overseas Disclosure
Some personal information may be transferred to, stored, and processed by third-party service providers located overseas. We ensure these providers are compliant with the APPs and GDPR to the extent applicable.
 

Cookies and Website Usage
We use cookies to enhance your website experience. These cookies may track information such as your IP address and site usage. You have the option to manage cookie settings in your browser.
 

Your Rights and Access to Information
You have the right to access, correct, or request deletion of your personal information. For UK and EU residents, additional rights include data portability and the right to be forgotten. Requests can be made through our contact details provided below.
 

Marketing and Communication
We may use your information to send you updates and marketing communications. You have the option to unsubscribe from these communications at any time.
 

Data Retention
Personal information is retained indefinitely or until you request its deletion, especially for EU and UK residents, unless otherwise required by law.
 

Changes to the Privacy Policy
We reserve the right to modify this policy. We recommend reviewing this policy regularly for any updates.
 

Complaints and Contact Information
For any privacy-related inquiries or complaints, please contact us through the details provided below. Complaints will be addressed in accordance with relevant legislation.
 

Contact Details
Ryan Banfield
ryanbanfieldmarketing@outlook.com
 

Effective Date
13 December 2023